Cancellation policy - Returns


Your rights guarentee a cancellation of 14 days.


Cancellation rights

You have the right to cancel the contract you entered with our company upon placing the order within 14 days without citing reasons.

The 14 day period starts on the day you or a third party you named, excluding the transporter, received the ordered products.

To exercise your cancellation right, you have to inform us (diybook KG, Am Hafen 6/1/2, 2100 Korneuburg, Austira, office@gartentorschliesser.com, Phone: + 43 (0) 2262 71 251, Fax: + 43 (0) 2262 71 251) of your decision to cancel the order using an unequivocal declaration of this decision (e.g. a letter sent by post, a Fax or an e-mail). If you wish you can peruse the form provided at the bottom of the page (not prefilled).

To exercise your right of cancellation it is sufficient to certifiably send the notification of your decision to cancel before the end of the 14 day period.


Conequences of cancellation

In the case you exercise your right of cancellation on this contract we pledge to refund all payment we received from you, including delivery fees (excepting the fees you incurred if you chose any other delivery method than our standard delivery offer), without delay and at the latest 14 days after we received your cancellation notice. For the refund the same payment method you used to pay for your order will be used, excepting the case that another agreement was made between you and our company; in no case will you be charged any cost for this refund. We can withhold the refund until we receive the product for which you cancelled back or until we receive proof from you that you sent said product back to us, whichever occurs sooner.

You have to send back or return to us without delay and in every case the product for which you cancelled within a 14 day period starting from the day on which you notify us about the cancellation. The peroid is considered observed if you certifiably send the product back within said 14 days. The return fee is payable by you. Should a loss of value occur to the product, you are only to be held accountable for payment if this loss was not necessary for testing the composition, attributes and mode of function of the product.


The right of cancellation does not apply to contracts on products which are not premade and for the manufacture of which an individual choice or designation is applicable by the consumer or which were obviously made to fit the customers‘ indiviual needs.


Example form for cancellation

(If you want to cancel your contract please fill out this form and send it back to us.)

– To diybook KG, Am Hafen 6/1/2, 2100 Korneuburg, office@gardendoorcloser.com, Austria, Fax: + 43 (0) 2262 71 251

– I/we (*) herewith cancel the contract on the following products/the rendering of the following services (*) I/we (*) entered

– Ordered on the (*)/received on the (*)

– Name of customer(s)

– Adress of customer(s)

– Singature of customer(s) (only apllies to paper forms)

– Date

(*) strike the not applicable option.

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